At IslamicCollections.store, customer satisfaction is our priority.
Exchange Policy
We offer exchanges within 7 days of receiving your order only for products that are:
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Damaged during delivery
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Broken upon arrival
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Defective due to manufacturing issues
Customers must provide clear photos or videos as proof before an exchange request can be approved.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Products damaged after use
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Items without original packaging
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Products returned after 7 days
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Clearance or sale items (unless received damaged)
Refund Policy
Refunds are issued only if:
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The replacement product is unavailable.
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Your order cannot be fulfilled after approval.
Approved refunds will be processed using the original payment method whenever applicable.
Exchange Process
To request an exchange, contact us with:
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Order Number
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Photos or videos of the damaged product
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Your contact information
Our support team will review your request and respond as quickly as possible.
Contact
Email: islamiccollections23@gmail.com
Phone: +92 314 7420408
